Terms and conditions

1. AGREEMENT TO TERMS AND CONDITIONS

   These Terms and Conditions ("Terms") are entered into by you, the user ("you" or "your"), and Hard Rock Bet Casino ("we", "us", or "our"). By accessing or using our online casino services, including but not limited to gaming, sports betting, and mobile apps (collectively referred to as the "Services"), you agree to be bound by these Terms.

2. AGE AND LOCATION RESTRICTIONS

   To access and use our Services, you must be at least 21 years old and physically located in one of the states where we are licensed to operate: Arizona, Florida, Illinois, Indiana, New Jersey, Ohio, Tennessee, or Virginia (collectively referred to as "Licensed States").

3. ACCOUNT RESTRICTIONS

   You may not access our Services using a fake name, false identification, or any other misleading information. You must use your registered account only for personal gaming purposes and shall not allow others to use it.

4. DEPOSIT AND WITHDRAWAL LIMITS

   We reserve the right to set deposit and withdrawal limits on your account based on our internal risk policies and applicable laws. These limits may vary depending on the payment method used.

5. RESPONSIBLE GAMBLING TOOLS

   As a licensed operator, we provide responsible gambling tools to help you manage your gaming activities. These include options for setting deposit limits, taking time-outs from gaming, and self-excluding yourself from our Services.

6. GAME RULES AND ODDS

   We reserve the right to change or modify game rules and odds at any time without prior notice. Any changes will be applied uniformly to all players.

7. PAYMENT TERMS

   All payments made by you are non-refundable and shall not be cancelled once processed. We may delay processing of a payment if we have reason to suspect it was initiated using unauthorized funds or other improper means.

8. GAMBLING PROBLEMS AND ASSISTANCE

   We encourage responsible gaming practices and direct users who may require assistance with problem gambling to relevant state support organizations, such as 1-800-GAMBLER in some Licensed States.

9. SUPPORT AVAILABILITY

   Our customer support services are available through standard channels (e.g., email) during business hours, which vary depending on the jurisdiction where we operate.

10. SECURITY AND FAIR PLAY

    We employ industry-standard security protocols to safeguard your personal and financial data, including but not limited to encryption of all connections and secure cashier handling procedures. Our games have been independently tested and certified by reputable third-party auditors in regulated markets to ensure fairness and randomness of game outcomes.

11. PROMOTIONS AND REWARDS PROGRAM

    We reserve the right to modify or discontinue any promotional offers at our discretion, including but not limited to loyalty rewards programs.

12. FINAL TERMS

    These Terms and Conditions supersede all prior understandings between you and us regarding the Services. By accessing or using our Services, you agree that these Terms constitute a complete understanding of your rights and obligations under applicable laws.

13. GOVERNING LAW AND JURISDICTION

    All disputes arising from or related to these Terms shall be resolved in accordance with the laws of the jurisdiction where we operate. Any action brought by one party against another must be instituted within six months after such dispute arises.

14. CHANGES TO TERMS

    We reserve the right to modify or update these Terms at any time, effective immediately upon posting on our website and mobile apps. Your continued use of our Services constitutes acceptance of all changes made in accordance with this clause.

15. DISPUTE RESOLUTION

    In the event of a dispute concerning your account, we shall investigate promptly and fairly according to standard operating procedures. Our decisions regarding any disputes are final and binding upon you.

16. WAIVER AND RELEASE

    Any failure or delay by us in enforcing these Terms at any time does not constitute a waiver of our rights under them. You release us from all liability for any losses, costs, expenses, damages (including indirect or consequential), or claims arising out of your use of the Services, including without limitation for damage to property, bodily injury, death, or other claims related to gaming.

17. ENTIRE AGREEMENT

    These Terms and Conditions constitute the entire agreement between you and us regarding your access to and use of our Services.

By accessing or using our Services, you acknowledge that you have read these Terms and agree to be bound by them in their entirety as set forth here.